Yesterday, after 13 years, I cancelled my subscription to the Globe and Mail because their online service had pissed me off one last time.
For some reason, the system never seemed to recognize me as a subscriber to the dead tree version and it was constantly terminating my registration after 14 days. I had re-registered countless times, spent forever on the phone with clueless customer service people, and generally wasted hours of my life trying to fix this problem. This last time, I simply decided it was over between us. I wasn't devoting a minute more of my life to accessing the Globe and Mail online and filling out their forms. If they weren't going to provide me with the complete service I pay for, I was terminating our relationship even if it meant doing without a daily newspaper for the first time in my adult life.
Invigorated by my decision to go totally digital, yet simultaneously somewhat unnerved, I was completely relieved to discover that the New York Times had, on that very same day, taken down all its walls and made its content and archives freely available.
Some editor in the sky must have heard my cry for help -- or not...
7 comments:
Great news about the New York Times. I absolutely despise the Globe and Mail website. They try to charge you for everything, it's poorly laid out, it's hard to find stories, etc etc etc.
In Toronto, the Star's is a hundred times better.
For a paper that fancies itself so important, they sure have a miserly and junior website.
Someone should tell them that it's all about hits and generating "communities." That's the future of journalism, not malfunctioning, locked-down websites.
Great news about the NYT. I still have my online service but I never open the mail. I must have written 3 letters to the Times itself and one to each columnist stuck behind their horrid fire wall.
You'll probably start receiving perfect service from G&M now.
I've had the same problem with the Globe & Mail so they can suck it. Excellent about the Times, they were worrying me for a while there.
That is my new favourite expression, Dale.
"He can suck it!"
"They can suck it!"
Or, if you're Kathy Griffin: "Jesus can suck it!!!"
Are you the reason I am getting the Post for free now ?
Its like they think they can lure we away from the Globe when I feel the same way you do about them.
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