
A month or so ago my mother called me up and annoyed me, which is nothing truly unusual. "I hope you're not flying through Heathrow,'' she said in an accusatory tone, and then clucked at me in shame when I confessed that yes, I was. "They lost Regis Philbin's luggage and he never got it back!!! I can't believe you're flying through Heathrow! Why would you have agreed to that?"
I asked her what possible purpose her call was serving other than to stress me out and make me feel bad about my apparently idiotic decision not to challenge British Airways on the lunacy of associating itself with the U.K.'s biggest airport.
If there's anything I hate, it's when my mother's right.
Because
Fritzi and I are home from Espanya now, and our luggage is not. It is apparently languishing with
20,000 other pieces of "mishandled baggage" at Heathrow, possibly the most chaotic airport I have ever visited (and it wasn't two years ago when my husband and I were there, so go figure.) British Airways doesn't seem to care, is doing nothing to reassure us that maybe, one day, our luggage will make it across the Atlantic despite assurances initially that it would be put on the first BA flight to Toronto, and openly resent our phone calls asking what is up and how this has happened. They blame it on the busy summer travel season, a manpower shortage at the airport and the fact that you can only have one carry-on bag now at Heathrow, meaning people are having to check many more bags.
And while it's wrong to mourn the loss of material goods, I already pine for things I am fairly certain I will never see again.
Three of my favourite pairs of shoes.
All of my jauntiest summer outfits.
Every bathing suit I own, including a bikini that fit me perfectly.
All of my best lingerie, including about six fabulous bras and matching underwear.
A pretty negligee.
My new Vichy deodorant, which is really hard to find in North America and is cheaper in Europe.
My adorable Nike skort, something Nike doesn't make anymore but is so great for spinning
All the great clothes I bought for my kids as presents -- football jerseys, cute tops and bottoms at the Barcelona Mango outlet.
The best 2,000 pairs of tweezers I have ever owned.
All of my best toiletries, including a lovely Calvin Klein perfume.
That great pair of jeans I blogged about a few weeks ago.
I have my health and I am home safe with my children after pining for them while away. So I know I should be grateful. Nonetheless, it is distressing to lose your belongings and know they are sitting somewhere and will likely just be thrown out at one point because it will be cheaper for those incompetent arseholes running British Airways to just write a cheque rather than go to the bother of reuniting paying customers with their luggage.
I will never fly the airline again, and will do everything possible to stick to Gatwick the next time I go to the U.K. Who could imagine there was an airline on the planet that could make Air Canada look good?
What's worse than the actual loss of the luggage is the fact that it put a damper on a wonderful holiday. Fritzi and I had a blast. We were on a vacation high. And from the moment we touched down in Toronto, we have been dealing with the hassle of attempting to locate our luggage and negotiate British Airways red tape instead of basking in the glow of a fun-filled holiday. I have sat on hold for so many hours waiting for some snarky BA call-centre worker to snootily dismiss me that I have come to despise the British Airways theme song, a pretty classical piece called "The Flower Duet" that now makes me want to go postal when I hear it. Those pricks.